4. What should I do if the parcel is damaged or an item is missing?

If the package is visibly damaged upon receipt, ask the courier to complete a damage report and report the incident to the store.

If the package appears intact but the product is missing, the incident should be reported – packaging monitoring will be checked.

If the package is undamaged, but upon opening it, the product appears damaged, immediately report the issue to customer service. The store will forward the report to the carrier and take further action.