5. What should be done if the received product differs from the ordered one?

If a discrepancy between the received product and the placed order is identified, the issue should be reported to the customer service department. The procedure includes:

• Verification of the report and CCTV footage to determine the cause of the discrepancy
• If the difference is confirmed, an exchange for the correct product will be arranged at the store’s expense
 • In justified cases, an alternative solution may be offered, such as a refund

To expedite the process, the following information should be provided:
• Order number
• Photos of the received product
• A brief description of the situation

The matter will be resolved as quickly as possible, ensuring convenience for the customer.